"Mediation helps people in dispute to reconcile their differences themselves, rather than have a solution imposed on them"

• Mediation is positive method of settling disputes.

• Mediation is an informal, faster and cost effective alternative to the legal process.

• Mediation is confidential and fair.

• Mediation is voluntary.

• Mediators are impartial and support all parties in a dispute.

• Mediation agreements are not legally binding and are without prejudice.

• Mediation agreements are built on trust and goodwill.

• Legal rights are unaffected by mediation.

• Mediation assists parties to reach an agreement which is mutually acceptable.